Terms and conditions
The General Contracting Conditions (hereinafter, “CGC”) of the contractual relationship are established below, which is intended to purchase and sell products offered from the WWW.BLA- DE-THREADS.COM website (hereinafter, “BLADE ”), With registered office at C / Mariano Cubí 63 Ent. 1, Barcelona. 08006, with e-mail: firstname.lastname@example.org the natural or legal persons (hereinafter, "CUSTOMER"), who express their willingness to buy said products through the request made via the Internet, through this website from the information that appears on the website or who visit it without completing the purchase process (hereinafter, "CUSTOMER"). The CLIENT's purchase request constitutes the particular conditions to which these GTCs are associated, which the CLIENT must consult prior to purchasing the product. The CUSTOMER is exposed through the WWW.BLADE-THREADS.COM website, these GTCs, so that they can read, print, archive and accept them, and the CUSTOMER cannot buy the product without such consultation having taken place. . The CLIENT will always have these GTCs in a visible and freely accessible place on the web.
Acceptance of these GTC, together with the request for specific products made by the CUSTOMER, implies the formalization of the contract of sale between BLADE and the CUSTOMER, which states:
a) have read, understood and accepted these conditions.
b) that he is a person of legal age and with full capacity to contract.
APPLICABLE LEGISLATION AND ALTERATION OF THE GCC
These CGC are subject to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws; Law 7/1998, of April 13, on General Contracting Conditions; Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions; Organic Law 15/1999, of December 13, on the Protection of Personal Data; Law 7/1996, of January 15, on the Regulation of Retail Trade and Law 34/2002 of July 11, on Services of the Information Society and Electronic Commerce. BLADE reserves the right to modify these GTC at any time, Without the need to previously notify the CUSTOMER or USER, who, in any case, is solely responsible for reviewing them as a prerequisite and indispensable to the acquisition of any product available through this website or its simple access. In any case, the GTC that were exposed on the web at the time that the CLIENT acquires the corresponding products will be considered valid and applicable.
RIGHTS AND OBLIGATIONS OF THE COMPANY
BLADE undertakes to deliver the product in perfect condition to the address indicated by the CLIENT. BLADE will not be responsible for errors caused in the delivery when the data mentioned by the CLIENT do not conform to reality or have been omitted.
The invoice corresponding to the order will be available in BLADE once the payment is confirmed, which can be viewed through the link: "My Orders". This original invoice includes delivery costs and VAT.
Reservations and complaints should be addressed to BLADE by email at the address that will be found on the BLADE page.
I. Delivery of the product BLADE undertakes to deliver the product in perfect condition to the address mentioned by the CLIENT. In order to optimize delivery, we thank the CUSTOMER for indicating an address where the order can be delivered within normal business hours and a contact telephone number, if possible a mobile phone, where the transport company will inform you of the delivery status and forecast.
II. Delivery Time The deadline for national deliveries (once the production process is finished) (Spain) is 5 to 6 business days. International deliveries are delivered in 5 to 15 business days.
For more information, it is important to note that the procedure during this time is as follows: receiving the order request, preparing the orders in our warehouse and shipping through parcel companies. On the day the order handling is finished, BLADE will notify the CLIENT by email confirming the departure from our warehouses. Within a period established on our website, which depends on the country of destination, it should have been delivered to the address indicated at the time of purchase. These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In the case of technical garments, whether they have a personalized nickname or not, there will be a manufacturing and sublimation waiting margin of 2 weeks, since this type of garment requires more elaboration and manufacturing time. In cases of delays in deliveries, BLADE will inform the CUSTOMER as soon as it becomes aware of them.
Each delivery is considered made from the moment in which the transport company makes the product available to the CLIENT, which is materialized through the control system used by the transport company.
III. Delivery Data, Deliveries not made and Loss In the same email in which the CUSTOMER is informed that the product has left the BLADE warehouses, the shipping number and the customer service number of the responsible transport company are provided of the delivery, so that, in the event that any incident arises in the delivery, the CLIENT can contact to resolve it.
* * * * If at the time of delivery the CUSTOMER is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. blazeloot contracts, as part of the courier delivery service, to carry out a series of follow-up actions (calls or SMS to the CUSTOMER in different time slots), aimed at guaranteeing that the delivery occurs.
* * * * If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually oscillate between one and three weeks.
IV. Diligence in delivery The CUSTOMER must check the good condition of the package before the carrier who, on behalf of BLADE, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, later, once the product has been reviewed, the CUSTOMER detects any incident such as hit, breakage, signs of having been opened or any damage caused to it by the shipment, the CUSTOMER agrees to notify BLADE via email ( contact @ bladethreads .com) in the shortest possible time and in a maximum of 7 business days from delivery.
Responsibility of BLADE: BLADE in no case will be responsible in relation to: Errors, delays in access by the CLIENT when entering their data in the order form, the slowness or impossibility of receipt by the recipients of order confirmation or any anomaly that may arise when these incidents are due to problems on the Internet, causes of a fortuitous event or force majeure and any other unforeseeable contingency beyond the good faith of BLADE. In any case, BLADE is committed to solving the problems that may arise and offering all the necessary support to the CLIENT to reach a quick and satisfactory solution to the incident.
BLADE in no case will be responsible for errors or damages caused by an inefficient use of the service and in bad faith on the part of the CLIENT.
BLADE will not be liable for loss or loss by the courier service in the mode: "Ordinary shipping post", the customer being responsible for the selection of the chosen shipping method.
BLADE will in no case be responsible for the non-operability or problems in the e-mail address provided by the CLIENT for sending the order confirmation.
Additionally BLADE does not assume any derivative responsibility, by way of example, but not limited to:
1. Regarding the use that the CLIENT or USER may make of the materials on this website or linked websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of the website or website content. third parties.
2. Of the eventual damages and losses to the CLIENT or USER caused by a normal or abnormal operation of the search tools, of the organization or the location of the contents and / or access to the web and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the web or a program provides to the CLIENT or USER.
3. Of the contents of those pages that the CLIENT or USER can access from links included in the web, whether authorized or not.
4. Of the acts or omissions of third parties, regardless of whether these third parties could be linked to blazeloot through contractual means.
5. The access of minors to the contents included in the web, being the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their charge or to install any of the tools of control of Internet use in order to avoid (i) access to materials or content not suitable for minors, as well as (ii) sending personal data without the prior authorization of their parents or guardians.
BLADE will not be responsible in any case when:
1. Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the services of the website are constantly operational.
2. In any case, BLADE undertakes to solve the problems that may arise and to offer all the necessary support to the CLIENT to reach a quick and satisfactory solution to the incident.
3. Likewise, BLADE has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. BLADE reserves the right to modify the conditions of application of the promotions, to extend them by duly communicating it, or to proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation thereof.
Guarantees: BLADE, is obliged to deliver the product in perfect condition, being exempt from all responsibility in relation to possible breakages or defects in the product's packaging produced after it has been delivered. In this case, the CLIENT expressly waives to claim any contractual or extracontractual liability for possible damages or losses. BLADE acts as a distributor of products that are offered for sale at WWW. BLADE-THREADS.COM, which are delivered correctly and do not have defects or hidden defects that could make them dangerous or unsuitable for normal use.
BLADE provides the CLIENT, the After-Sales Service, by email and / or social networks. BLADE will not be able to return the order in case of defects or deterioration caused by factors external to the shipment, customer accidents, wear and tear and improper use of the product. In the event that the product did not arrive in the correct condition, BLADE would be responsible for restocking the product at no extra cost to the customer.
Products modified or repaired by the CLIENT or any other person not authorized by BLADE are excluded from the guarantee. The guarantee will not be applicable to apparent defects and defects in the conformity of the product, for which any claim must be made by the CUSTOMER in question within 7 days of delivery of the products. The warranty will not cover products damaged by improper use.
BLADE will respond, in accordance with Royal Legislative Decree 1/2007, of the conformity at the time of delivery of the product, with these General Conditions, as well as, especially, with the file of each product that appears on the website in the moment of its acquisition or that it is delivered to the CLIENT. The CUSTOMER, before signing the delivery of the order, must check that the product is delivered in perfect condition. If you find any damage, you must indicate it on the delivery note, returning the package if necessary and informing BLADE to solve the problem as soon as possible. If the products sent in a package are incorrect or defective, BLADE undertakes to exchange them at no extra cost to the customer.
RIGHTS AND OBLIGATIONS OF THE CLIENT
Payment: the CLIENT agrees to pay in advance the amount for the product actually requested in the following amount and form: Amount: the remuneration for the product actually requested by the CLIENT based on the product requested will be that indicated on the website and the one that appears in the specific request of the CLIENT at all times, requests that will constitute the particular conditions of the specific order. The prices of the products that appear on the website always appear with VAT included.
The prices corresponding to the relevant shipping costs will be added to the price that appears on the website for each of the products offered. As they are rates that BLADE does not apply or control at any time, they may be modified at any time; in any case, these rates will be previously communicated to the CLIENT before formalizing the purchase itself.
Payment methods: the CUSTOMER must pay the amount corresponding to his order by means of PayPal payment, bank transfer or any payment method enabled on the website.
Responsibility of the CLIENT: in any case, it will be the responsibility of the CLIENT: Assume all risks of deterioration, impairment, damage and loss of the products from the moment they have been made available to them by the third party who, on behalf of THE COMPANY , makes the delivery of the requested products.
CANCELLATION OF ORDERS / RETURN
The customer may exercise his right of withdrawal up to 7 business days after receiving the package at the address indicated, at no cost to the customer.
The return costs are free, as long as the reason for the return is due to printing defects.
The refund to the CUSTOMER's account as a result of this return will be made in the shortest possible time after receipt of the goods by BLADE. The return may not take place in any case if the supplied products were clearly used beyond the verification of good condition.
The products must imperatively be returned properly protected and in perfect condition (not damaged or soiled by the CUSTOMER) with all accessories. They will be sent to the place specified by BLADE in the precise instructions for the return of the product sent by email. In the event that the return is not accepted because it is understood that the product whose return is intended had been used beyond the state check, these products will be returned to the CUSTOMER.
The return of the products will give rise to a refund equal to the purchase price of the returned product (s). plus shipping costs. Anyone who returns their product will receive an email informing them of the amount of their refund.
Personalized products with either nickname and number cannot be returned under any circumstances unless the product has a printing or manufacturing fault. In case of failure on our part, BLADE will be responsible for the exchange or return of the same.
Once the package has been sent out from the manufacturer, it is not BLADE responsiblity and the CUSTOMER should contact the shipment company themselves if there is any issue.
C / MARIANO CUBÍ 63, ENT 1, BARCELONA 08006